How Hotjar Made the Rapid Switch to MaxCDN
April 8, 2016 | Robert Gibb
When Hotjar’s previous CDN fell short of expectations, Hotjar’s engineering and product team had to find – and switch – to a better CDN as soon as possible. The startup, based on the island of Malta, required a provider that had higher uptime, lower response times, and better security features.
In the diagram below, you’ll notice how the CDN plays an important role in delivering the Hotjar code quickly and securely:
Hotjar’s Architecture and Security Diagram: Added 4/8/16. You can find the latest version of the diagram here.
“We didn’t really appreciate it,” said Hotjar’s head of engineering Erik Näslund, “but the issue wasn’t as urgent to address at the time.” However, as demand for their service grew, this became more of an issue and Hotjar was left with no choice than to switch providers.
If you’re a current CDN user, you probably know that switching CDN providers doesn’t often come easy. Some providers customize your setup in a way that makes it difficult to leave. So, in addition to finding a CDN with better performance and features, Hotjar also needed a CDN that could help ensure a smooth, speedy transition.
For Hotjar, choosing MaxCDN was easy. They had already created a free test account and saw performance benefits first-hand. Plus, we had the security features they needed, including two-factor authentication. The next step was to successfully switch to MaxCDN.
“We made the switch quite rapidly using MaxCDN’s on-site chat support,” said Hotjar’s head of engineering Erik Näslund. “They were great at sorting out any issues we had during the transition.”
At MaxCDN, we have an in-house sales and support team that is available 24/7 through live chat, every day of the year. This made it possible for Hotjar to get the help they needed on Christmas Eve and Christmas day.
8:48 AM (12/24) – Hotjar discovers another issue with previous CDN
10:46 AM (12/24) – Hotjar begins search for new CDN
2:22 PM (12/24) – Hotjar discusses MaxCDN with our sales team
11:31 AM (12/25) – Hotjar decides to go with MaxCDN
12:00 PM (12/25) – Hotjar is officially delivering scripts with MaxCDN
As a platform that requires customers to install third party scripts on their websites, Hotjar is not only accountable to its customers, but the customers of its customers across the Internet. After its previous CDN failed to deliver, Hotjar needed to assure key stakeholders that the same CDN-related issues would never happen again.
Today, we help Hotjar stay accountable to these key stakeholders. Now this impressive startup can get back to focusing on what really matters: making the absolute best analytics and user feedback tool available.
You can take Hotjar for a spin with a free 30-Day PRO Plan. We use Hotjar ourselves at MaxCDN and absolutely love it, especially the heatmap feature.