NetDNA is now MaxCDN
Same (but bigger) staff. Same obsession with speed.
This change allows us to offer:
More POPs & Network Features
More Realtime Controls
This Acceptable Use Policy (“AUP”) specifies the actions prohibited by MaxCDN. MaxCDN is a brand of NetDNA, LLC. NetDNA, LLC is a Delaware Limited Liability Company (hereinafter referred to as “MaxCDN”). This AUP specifies prohibited user behavior of MaxCDN’s Content Delivery Network (“CDN”). MaxCDN reserves the right to modify this AUP at any time by posting an updated version of this documents at MaxCDN’s website.
MaxCDN’s CDN and all other services may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws
MaxCDN allows “adult content” providers to use MaxCDN’s services. There are no restrictions on what “adult content” providers may serve, however all content must be legal under the laws of the United States of America and each of the 50 States of the Union, and “adult content” providers must abide by all other Terms of Service at all times
Malicious or Unauthorized Hacking
Violations of system or network security are strictly prohibited, and in addition to immediate account suspension and termination without notice, may result in criminal and civil liability. MaxCDN will investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected. Examples of system or network security violations include, but are not limited to, the following: Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system and network. Unauthorized monitoring of data or traffic on any network or system without express authorization of the owner of the system and network. Interference with service to any user, host or network including, without limitation, mail-bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting
Posting the same or similar message to one or more newsgroups (excessive cross-posting or multiple-posting, also known as “SPAM”) is explicitly prohibited
Sending unsolicited mail messages (SPAM), including, without limitation, commercial advertising and informational announcements, is explicitly prohibited. A user shall not use another site’s mail server or system to relay mail without the express permission of the site. In addition, this policy applies to any email or content transmitted by a user or on a users behalf which uses a MaxCDN account as a mailbox for responses or promotes content hosted or transmitted using MaxCDN facilities, or which indicates in any way that MaxCDN was involved in the transmission of such email or content.
Complaints regarding suspected Illegal Use or System or Network Security issues should be sent to firstname.lastname@example.org.
Last Modified: 11-18-2013
Infringement Notifications under the Digital Millenium Copyright Act
To file a notice of infringement with MaxCDN or any of NetDNA’s brands (NetDNA is the parent company of MaxCDN), you must provide a written communication that contains your LEGAL SIGNATURE (we cannot process a DMCA complaint without a signature) by email (in PDF format), fax or regular mail that sets forth the items specified below. Please note that you may be liable for damages (including costs and attorneys’ fees) if you materially misrepresent that a product or activity is infringing your copyrights. Indeed, in a past case (please see https://www.onlinepolicy.org/action/legpolicy/opg_v_diebold/ for more information), a company that sent an infringement notification seeking removal of online materials that were protected by the fair use doctrine was ordered to pay such costs and attorneys fees. The company agreed to pay over $100,000. Accordingly, if you are not sure whether material available online infringes your copyright, we suggest that you first contact an attorney.
Please note that in addition to being forwarded to the person who provided the allegedly infringing content, a copy of this legal notice will be sent to a third-party which may publish and/or annotate it. As such, your letter (with your personal information removed) may be forwarded to Chilling Effects (https://www.chillingeffects.org). You can see an example of such a publication at https://www.chillingeffects.org/dmca512/notice.cgi?NoticeID=861.
The administrator of an affected site or the provider of affected content may make a counter notification pursuant to sections 512(g)(2) and (3) of the Digital Millennium Copyright Act. When MaxCDN receives a counter notification, we may reinstate the material in question. To file a counter notification with MaxCDN or any of our brands, you must provide a written communication that contains your LEGAL SIGNATURE (we cannot process a DMCA complaint without a signature) by email (in PDF format), fax or regular mail that sets for the items specified below. Please note that you will be liable for damages (including costs and attorney’s fees) if you materially misrepresent that a product or activity is not infringing the copyrights of others. Accordingly, if you are not sure whether certain material infringes the copyrights of others, we suggest that you first contact an attorney. A sample counter notification may be found at Chilling Effects.
To expedite our ability to process your request, please use the following format (including section numbers):
OR fax to:
(323) 843-9584, Attn: MaxCDN DMCA Complaints
OR email a PDF to: email@example.com
For any additional questions regarding the DMCA process for MaxCDN services, please contact us at firstname.lastname@example.org or (323) 313-1206. You can also read our blog post on DMCA that goes into the topic in more depth.
Last Modified: 11-18-2013
Updated: May 24, 2018
This Privacy Statement (“Statement”) describes what and how NetDNA, LLC dba MaxCDN (“MaxCDN”, “we”, “our”, and “us”) gathers and how we may use personal information. This Statement applies to: (i) users of the website www.maxcdn.com (the “Site”); (ii) users of MaxCDN services and related offerings that reference or link to this privacy statement (the “Service(s)”); and (iii) information gathered from visitors to websites using the Services. (i), (ii) and (iii) individually and collectively are referred to as “User(s)” or “you”. It also describes your choices regarding use, access and correction of your personal information.
MaxCDN does not sell Users’ personal information.
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. We use Secure Sockets Layer (SSL), the industry standard, for encrypting all personal information, including name, address and credit card numbers. If you have any questions about the security of your personal information, you can contact us at email@example.com.
EU – U.S. Privacy Shield and Swiss – U.S. Privacy Shield Participation
MaxCDN participates in and has certified its compliance with the EU – U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. MaxCDN transfers personal data collected and received from EEA member countries and Switzerland to the U.S. MaxCDN is committed to subjecting all personal data received from EEA member countries and Switzerland, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, MaxCDN is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Inquiries and Complaints Process for Privacy Shield Data and Data Processed in the European Economic Area
If you reside in an EEA member state or Switzerland, and your personal data are transferred to the U.S. pursuant to the Privacy Shield: In compliance with the Privacy Shield Principles, MaxCDN commits to resolve complaints about our collection or use of Users’ personal information. Please direct questions or complaints regarding our Statement to: firstname.lastname@example.org. We will communicate with you in reply. If you have a privacy or data use concern that we have not addressed satisfactorily, you may contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=ANNEX-I-introduction, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Under the Privacy Shield Framework, we are responsible for the processing of personal data we receive and subsequently transfer to a third party acting as an agent on our behalf. MaxCDN complies with the Privacy Shield Principles for all onward transfers of personal data from the EEA and Switzerland, including the onward transfer liability provisions.
If you reside in an EEA member state or Switzerland, and we process your personal data in an EEA member state or Switzerland: If you have a question or complaint regarding the processing of your personal data, you may in the first instance contact the Company’s Privacy Office at email@example.com. If you are unsatisfied, then you have the right to lodge a complaint with an EEA Data Protection Authority.
Where we are processing data received from or collected on behalf of our Clients: MaxCDN collects information under the direction of, and receives information from, its clients and has no direct relationship with the individuals whose personal data it processes under these circumstances. If you are a customer of one of our clients and would like to make an inquiry or complaint, please contact the client that you interact with directly.
Information We Collect or Receive
We only collect, use, share, store, or otherwise process your personal information when we have an appropriate basis. For example, we may process your personal information as necessary to provide services that are subject to terms you have accepted, such as our end user license agreements or service terms and conditions. We may process your personal information when necessary to comply with legal obligations or for purposes of pursuing legitimate interests (such as providing products and services, preventing fraud, enforcing legal claims, and security purposes), if doing so is consistent with your rights and appropriate to the context, such as providing Services, the Site, performing internal analytics, and conducting reasonable monitoring of your use of our Site or Services to prevent misuse of our Site or Services and fraud. Additionally, we may, in certain cases, ask you for your consent for certain processing of your personal information.
We collect personal information through the Site and websites using the Services, such as name, address, email address, phone number, ip address, username, password, billing and other information a User provides. We also collect and receive information as described in the section on Tracking Technologies, below.
We may use this information to:
We also use information as described in the section on Tracking Technologies, below.
We will only use this information for the purposes for which we collected or received it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Sharing of Personal Information
We will only share personal information:
Anonymous Aggregated Data
MaxCDN may aggregate and anonymize data from individual MaxCDN Services and utilize it to further secure other MaxCDN services and clients. We may utilize this anonymous data to build further security into each Service we deploy for our users. None of the data identifies any individual. For example, we monitor DDoS attacks at the network edge and utilize that data to protect other MaxCDN clients or Users from DDoS attacks. We may assemble this data and provide it to an external party in an anonymized format, maintaining that our Users’ and their visitors’ personal information will never be attached to or included in such data. We utilize this log data to detect and block new threats on the Internet.
“Cookies” do not tell us name, email address or passwords of a User. When a User visits the Site, we may use the computer’s cookies to provide a more personal and interactive experience. To improve and secure the Services we provide to Users, we may place cookies on websites of a User using the Services. One example is continually improving the identification of potential security threats to a User’s website. We do not store unobscured personal or private information in a cookie.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, computer operating system type, browser type, browser language, the website a User visited before browsing to our Site, pages viewed, how long a User spent on a page, access times and information about use of and actions on our Site to analyze trends in the aggregate and administer the Site.
Information Choices and Access
If we send any marketing emails, we will tell you how to “opt-out.” If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or by contacting us at firstname.lastname@example.org. If you opt out, we may still send non-marketing emails including account-related or business communications.
If you reside in an EEA member state or Switzerland, and your personal data are transferred to the U.S. pursuant to the Privacy Shield: upon request MaxCDN will provide you with information about whether we hold any of your personal information. You may, under certain circumstances, access, correct, or request deletion of your personal information by logging into your account or by contacting us at email@example.com. We will respond to your request within a reasonable timeframe.
If you reside in an EEA member state or Switzerland, and we process your personal data in an EEA member state or Switzerland: Under certain circumstances you may have the right to request access to, correction of, erasure of, or the transfer of your personal information, as well as the right to object to or restrict the processing of your personal data by contacting us at firstname.lastname@example.org. Where we are processing your personal data pursuant to your consent, you may revoke your consent by contacting us at email@example.com.
Where we are processing data received from or collected on behalf of our Clients: MaxCDN collects and receives information under the direction of its clients, and has no direct relationship with the individuals whose personal data it processes under these circumstances. If you are a customer of one of our clients and would no longer like to be contacted by one of our clients that use our service, please contact the client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our clients. We acknowledge that individuals may have the right to access their own personal information. MaxCDN has no direct relationship with the individuals whose personal information it processes on behalf of its clients. An individual who seeks to exercise the rights described above for data that have been transferred to the U.S. pursuant to the Privacy Shield or that are being processed in an EEA member state or Switzerland, should submit their query to the MaxCDN client (the data controller). If requested to remove data, we will attempt to respond within 30 days. We retain personal information we process on behalf of our clients for as long as needed to provide services to our client, as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Links to 3rd Party Websites
Our website includes links to other websites whose privacy practices may differ from those of MaxCDN. If you submit personal information to any of those websites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
For comments or questions about this Statement please use our live chat system or submit a ticket to our support team through the MaxCDN portal. Users may also contact us at: firstname.lastname@example.org.
2021 McKinney Ave.
Dallas TX 75201
Changes to This Privacy Statement
We may change or update this Statement at any time. If we do, we will change the Last Updated date and promptly post it on the Site. We encourage you to periodically review this page for the latest information on our privacy practices.
This Service Level Agreement (“SLA”) is a policy governing the use of the MaxCDN Service (“CDN Service”) under the terms of the Terms of Service (the “MaxCDN Terms of Service”) between NetDNA, LLC doing business as “MaxCDN”, NetDNA, LLC is a Delaware Company (hereafter referred to as “MaxCDN”) and users of MaxCDN’s services (“Customer”). This SLA applies separately to each MaxCDN Enterprise account. Unless otherwise provided herein, this SLA is subject to the terms of the MaxCDN Enterprise Agreement and Terms of Service and capitalized terms will have the meaning specified in the MaxCDN Terms of Service. MaxCDN reserves the right to change the terms of this SLA at any time and in its sole discretion in accordance with the MaxCDN Terms of Service. This MaxCDN SLA states and represents Customer’s sole and exclusive remedy for any failure by MaxCDN to meet the MaxCDN SLA. In the event of any conflict between this SLA and MaxCDN’s Enterprise Service Agreement or Terms of Service, the Enterprise Service Agreement or Terms of Service will govern.
MaxCDN will use commercially reasonable efforts to make CDN Service available with a Monthly Uptime Percentage (defined below) of 100% during any calendar month (the “Service Commitment”). In the event MaxCDN does not meet the Service Commitment, Customer may be eligible to receive a Service Credit as described below.
“Error Rate” means: (i) the total number of internal server errors returned by MaxCDN as error status “Internal Error” or “Service Unavailable” divided by (ii) the total number of requests during that five minute period. MaxCDN will calculate the Error Rate for each MaxCDN account as a percentage for each five minute period in a calendar month. The calculation of the number of internal server errors will not include errors that arise directly or indirectly as a result of any of the MaxCDN SLA Exclusions (as defined below). “Monthly Uptime Percentage” is calculated by subtracting from 100% the average of the Error Rates from each five minute period in the monthly billing cycle. “Service Credit” is a dollar credit, calculated as set forth below, which MaxCDN may add to the end of Customer’s term for the Service.
|Monthly Uptime Percentage||Service Credits|
|Equal to or greater than 99.999% but less than 100%||5%|
|Equal to or greater than 99.99% but less than 99.999%||10%|
|Equal to or greater than 99.9% but less than 99.99%||15%|
|Equal to or greater than 99% but less than 99.9%||25%|
|Less than 99%||50%|
MaxCDN will apply any Service Credits directly to Customer’s MaxCDN Account by adding the Service Credit to the end of Customer’s term for the Service. Service Credits shall not entitle Customer to any refund or other payment from MaxCDN. A Service Credit will be applicable and issued only if the credit amount for the applicable calendar month is greater than fifty dollars ($50 USD). Service Credits may not be transferred or applied to any other MaxCDN – Service Level Agreement account. Customer’s sole and exclusive remedy for any unavailability or non-performance of CDN Service or other failure by MaxCDN to provide CDN Service is the receipt of a Service Credit (if eligible) in accordance with the terms of this SLA or termination of Customer’s use of MaxCDN.
Service Credit Request – Notice Requirement
To receive a Service Credit, Customer must submit a request by emailing: email@example.com with the subject heading: ‘SLA Claim’. To be eligible, the credit request must (i) include your account email address; (ii) include the dates and times of each incident of non-zero Error Rates that Customer claims to have experienced; (iii) include your server request logs that document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks); and (iv) be received by MaxCDN within forty-eight (48) hours of MaxCDN’s suspected failure to provide 100% uptime under this SLA. If MaxCDN determines that the Monthly Uptime Percentage applicable to the month of such request is less than 100%, then MaxCDN will issue the Service Credit to Customer within one billing cycle following the month in which the error occurred. Customer’s failure to timely provide the request and other information as required above will disqualify Customer from receiving a Service Credit.
The Service Commitment does not apply to any unavailability, suspension or termination of CDN Service, or any other CDN Service performance issues: (i) scheduled, emergency or Customer-requested service interruptions; (ii) caused by factors outside of our reasonable control, including any force majeure event or Internet access or related problems beyond the demarcation point of any MaxCDN Global Point of Presence, including any denial-of-service attacks on a single or multiple CDN nodes; (iii) that result from any actions or inactions of Customer or any third party; (iv) that result from Customer’s equipment, software or other technology and/or third party equipment, software or other technology (other than third party equipment within our direct control); (v) arising from our suspension and termination of service or Customers right to use CDN Service in accordance with MaxCDN’s Terms of Service; (VI) related to Customer maintenance, configurations, negligence, accidents or omissions or use of MaxCDN’s network or services in breach of MaxCDN’s Terms of Service or Acceptable Use Policy. Under no circumstances will any tests (for example PING tests) performed by Customer, its vendors or partners be recognized by MaxCDN as a valid measurable criterion of violation length, quality or type for the purposes of establishing a service credit hereunder. Failure of Customer to promptly inform MaxCDN of changes to Customer’s technical contacts lists may result in the denial of credits under this SLA. The SLA objectives contained herein apply only to MaxCDN CDN customers with a valid and signed MaxCDN Enterprise Service Agreement in good standing; they do not apply to customers of Customer or Customers that signed up using a promotional offer without a signed Enterprise Service Agreement. If availability is impacted by factors other than those used in our calculation of the Error Rate, MaxCDN may issue a Service Credit considering such factors in our sole discretion.
Last Modified: 11-18-2013
This Agreement is entered into on the date the order is placed, (the “Effective Date”) by and between Customer listed below (“Customer”) and MaxCDN, a brand of NetDNA, LLC., NetDNA, LLC is a Delaware Limited Liability Company (hereafter referred to as “MaxCDN”). Customer and MaxCDN are sometimes referred to collectively in this Agreement as the “Parties.
Customer desires to engage MaxCDN for the purpose of, but not limited to, providing content delivery network and related services to Customer’s site on the World Wide Web (the “Website”) and providing metered bandwidth to Customer over the Internet.
The term “Browser” refers to a program used to provide interactive, graphical access to sites on the World Wide Web.
The term “Internet” refers to the global network of computers using the TCP/IP protocol for communication.
The term “Web” refers to the World Wide Web. The Web is a graphical interface used to access sites on the Internet.
The term “Website” refers to a series of interconnected Hypertext Markup Language documents capable of residing on a single CDN server or computer.
Disk space through MaxCDN’s website as amended on CDN’s server for storage of the parts of the Website and any data files associated with the Website at various times. Additional disk space is available at a rate per GB each month as listed on MaxCDN’s website as amended from time to time at MaxCDN’s sole discretion.
Monthly bandwidth (data transfer) as stated on MaxCDN’s website as amended from time to time at MaxCDN’s sole discretion. Bandwidth generally expires on the billing date (for example monthly or annually) unless explicitly stated otherwise.
Availability of MaxCDN
MaxCDN’s Content Delivery Network will be available to Internet users approximately 24 hours a day, subject to planned or unplanned maintenance and network interruptions. To minimize server downtime during peak usage periods, MaxCDN will schedule routine maintenance during the hours of lowest on average usage of MaxCDN’s network. A 100% uptime SLA is available for MaxCDN Enterprise customers.
Customer will have access to usage statistics via the Web.
Customer is solely responsible for all backups.
Last Modified: 11-18-2013
You can use as much bandwidth as you need.
The trial comes with all available features enabled.
Flexible Trial Length
Testing time is negotiable.
1-on-1 Setup Call
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